Has your bank frozen your account and told you to get your computer checked?
A scary full-screen warning claims your computer is infected and lists a number to call. This is a scam, not a real virus alert from Microsoft or Apple.
If your cursor moves, windows open, or settings change without you touching anything, someone may still have remote access to your computer.
Apps like AnyDesk, TeamViewer, or LogMeIn that you don't remember installing are commonly used by scammers to access your computer remotely.
You suddenly can't log into email or online banking, or accounts show activity you don't recognize.
It's more common than people think. If your bank flagged fraud on your account, or you called them about a scam, they may put a hold on your account and ask you to confirm your computer is clean before they'll fully restore access.
Banks do this because if the device that led to the fraud is still infected or still has a scammer's remote-access software installed, the same problem can happen again the moment your account is unlocked.
We fix the problem so you can confidently tell your bank the device is secure and move forward with getting your account restored.
Elder fraud is a massive and growing problem. Americans over 60 reported more than $7.7 billion in losses to the FBI's Internet Crime Complaint Center in a single recent year, and tech-support scams alone have cost seniors hundreds of millions more.
If you think you've been targeted, here's what to do first:
If malware or remote-access software is still on your device, the same fraud can happen again immediately. Many banks hold or restrict accounts until you can show the device involved is clean.
Yes. After the cleanup, we give you a written summary of what we found and removed. Many customers bring this with them or reference it when talking to their bank's fraud department.
Most in-home visits take one to two hours. If your bank is waiting on you, we may be able to prioritize next-day appointments.
We remove viruses, malware, and unwanted remote-access software from most devices.
